Returns are strictly limited to cases of verified defects or incorrect items. Any request must be submitted within the established return window and supported with clear photographic documentation of the issue.
Returned items must be in original, unused condition, including all packaging, labels, dust bags, protective materials, and any accessories included at delivery. Items showing wear, damage, alteration, or missing components will be rejected or refunded at a reduced value determined after inspection.
Defective or damaged items must be reported within 48 hours of delivery. Reports submitted outside this timeframe may not qualify for review. THE ODD reserves the right to request additional evidence before authorizing a return.
All return shipments must be initiated via email to office@the-odd.com Unauthorised or unsolicited returns will not be processed. A valid tracking number must be provided once the return has been dispatched; shipments without tracking will not be accepted.
Customers are responsible for all return shipping costs, duties, import fees, and any additional charges associated with the return process. THE ODD does not cover shipping fees under any circumstance.
Refunds are issued only after the item has been received and inspected at our facility. Inspection may take several business days. Refunds are processed to the original payment method; shipping fees and duties are non‑refundable.
Sale items, discounted items, promotional items, and limited‑release capsules are not eligible for return, refund, or exchange.
THE ODD reserves the right to decline any return that does not meet the conditions outlined in this policy.
